Frequently Asked Questions
Authentication
How do you authenticate items?
Every item undergoes a rigorous multi-point authentication process by our team of trained luxury experts. We inspect materials, hardware, stitching, date codes, serial numbers, and overall craftsmanship to ensure 100% authenticity.
Are all items guaranteed authentic?
Yes. We stand behind every item we sell with a 100% authenticity guarantee. If an item is found to be inauthentic, we'll provide a full refund.
Ordering
How do I place an order?
Simply browse our collections, add items to your bag, and proceed to checkout. We accept all major credit cards and offer secure payment processing.
Can I cancel or modify my order?
Orders can be cancelled or modified within 1 hour of placement. After that, we begin processing your order for shipment. Please contact us as soon as possible if you need to make changes.
Shipping
How long does shipping take?
Standard ground shipping is free and takes 5–7 business days. Expedited (2–3 days) and overnight options are also available. See our full Shipping Policy for details.
Do you ship internationally?
Yes, we ship to select international destinations. Rates are calculated at checkout. International orders may be subject to customs duties.
Returns
What is your return policy?
Items may be returned within 14 days of delivery in their original condition. See our full Return Policy for details.
Condition Grades
What do the condition grades mean?
New — Brand new, never used. May include original tags and packaging.
Excellent — Minimal to no signs of wear. Looks nearly new.
Very Good — Light signs of wear. Well-maintained with minor imperfections.
Good — Moderate signs of wear consistent with regular use. Fully functional.
Fair — Visible signs of wear. Priced to reflect condition.